In today’s market, every enterprise, being on the stages of development, change or expansion, begins to experience the overwhelming need for the introduction of automation of business processes. Thanks to the use of software, implemented in desktop and cloud applications, you can optimize the performance of the most typical and uniform operations, which, however, are necessary for the operationability of the company. At first (in the 1970’s), automation management systems were used only at large enterprises, but now such solutions are also used in companies of medium-sized businesses, and even in small firms. Software developers provide ready-to-use products that are used in any area of business, or they can furnish custom applications. More details about the most popular types of automation management systems are mentioned below.
Customer Relationship Management systems are designed to automate the basic operations between customers and companies. With the saved information about consumers of goods and services and the history of interactions, it is possible to conduct a business analysis and develop a strategy aimed at optimizing marketing campaigns and improving consumer satisfaction. As a result, the number of customers increases, as well as the level of sales, and hence the amount of profit received.
Usage of centralized and automated data processing allows the companies to take into account the special needs of each particular client with maximum efficiency and minimum participation. The speed of information processing helps to avoid pre-identified risky solutions and to realize potential opportunities.
Human Resources Management systems provide an opportunity for a single, centralized management of the company’s workforce. Their basic functions are accounting and processing of personal documentation, calculation of salaries, bonuses, compensations and other cash payments to staff. In addition, HRM-systems allow the automated management of employee cards, working time accounting, vacation planning and staffing schedules.
HRM-systems also have the following additional functions: search and selection of personnel, career planning, performance and employee skills management, privilege administration etc.
Supplier Relationship Management systems are designed to address strategic objectives — identify the most suitable suppliers, select new products for manufacturing from existing options, implement the entire procurement cycle, including e-commerce, as well as operational monitoring of supplier activity. These solutions combine tools for evaluating, analyzing and distributing vendors, creating strategies and predictions for interacting with them through traditional and electronic channels. Using SRM-systems, companies are able to find partners that will the best fit for existing needs for goods and services.
To ensure a stable and sustainable return, companies need to have a balanced supply management system. Using of SRM-systems provided reducing of the cost of goods and services and increasing profitability of the business, and this happens without altering the quality, and even without increasing the sales. The automation of all processes that combine the selection of goods, services and their supplier provides a greater transparency of the logistics network and gives a quick overview of all costs associated with the supplement.
Enterprise Resource Planning systems allow managing company’s workforce, financial resources, and assets with help of special software. To carry out these actions, a single transaction system is used which generates a consolidated database for most of the operations and business processes of the company, regardless of the functional and territorial remoteness of their places of origin and implementation.
Most ERP systems, by virtue of their comprehensive nature, are universal tools, and therefore can be used by any company, regardless of the specifics of the activity. If necessary, the system can connect specialized modules that allow you to adapt the work of the program to the most specific business processes that are especially peculiar to innovative and narrow-profile enterprises.