Automation of enterprise management

In the conditions of the modern market, any enterprise, being at the stage of development, change and expansion, begins to feel the all-encompassing need to implement the automation of business processes. Thanks to the use of software implemented in “desktop” and “cloud” applications, it is possible to optimize the execution of the most typical and monotonous operations, which, however, are necessary for the functioning of the company. At first (the 1970s), management automation systems were used only in large enterprises, but now such solutions are also used in medium-sized companies and even in small firms. Software developers deliver ready-made products that find application in any field of business activity, and also offer options for creating custom applications. The most popular types of control automation systems should be considered in more detail.

CRM systems

Customer relationship management systems are designed to automate basic operations between customers and customers. Thanks to the preservation of information about consumers of goods and services and the history of interaction, it becomes possible to analyze business activities and develop a strategy aimed at optimizing marketing campaigns and improving consumer satisfaction. As a result, the number of customers increases and the level of sales increases, which means the profit received.

The use of centralized and automated data processing allows taking into account the special needs of each specific client with maximum efficiency and minimal employee involvement. The efficiency of information processing makes it possible to avoid risky decisions identified in advance and realize potential opportunities.

HRM systems

Personnel management systems (from the English Human Resources Management) provide an opportunity for unified centralized management of the company’s workforce. Their basic functions are: accounting and processing of personnel documentation, calculation of wages, bonuses, compensations, bonuses and other cash payments to personnel. In addition, HRM-systems allow automated management of employee cards, accounting of working hours, vacation planning, creation of a staff schedule.

Also, HRM systems have the following additional capabilities: search and selection of personnel, career planning, management of labor efficiency and professional skills of employees, benefits administration, succession planning, etc.

SRM systems

Systems of relationships with suppliers (from the English Supplier Relationship Management) are created to solve strategic tasks – identification of the most suitable suppliers, selection of new types of products for production from available options, implementation of the entire procurement cycle, including electronic trade, as well as operational monitoring of supplier activities. These solutions combine tools for evaluation, analysis and distribution of suppliers, creation of strategy and forecasts of interaction with them through traditional and electronic channels. Using SRM systems, companies get the opportunity to find partners who will best meet existing needs for goods and services.

To ensure a stable and constant profit, the company needs to have a balanced system of management of supply expenses. Under the condition of reducing costs for the purchase of goods and services, the profitability of the business increases, and this happens without a change (for the worse) in quality, and even without an increase in the level of sales. Automation of all processes that combine the selection of goods, services and their supplier provide greater “transparency” of the logistics network and provide an operational overview of all costs related to supply.

ERP systems

Enterprise resource planning systems (from the English Enterprise Resource Planning) will allow you to manage labor resources, carry out financial management and dispose of assets with the help of special software. To carry out these actions, a single transactional system is used, which generates a consolidated database for most operations and business processes of the company, regardless of the functional and territorial remoteness of the places of their occurrence and implementation.

Most ERP systems, due to their comprehensive nature, are universal tools, so they can be used by any companies, regardless of the specifics of their activities. If necessary, you can connect specialized modules to the system that allow you to adapt the program to the most specific business processes, which are especially typical for innovative and narrow-profile enterprises.